The Real Estate Authority (REA)
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The REA is the independent Government agency that regulates the New Zealand real estate industry.
The REAA promotes high standards of service and professionalism in the real estate industry, provides information and guidance for buyers and sellers, and deals with complaints about agents’ behaviour.
Prospective client, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house complaints procedure, and that any use of the in-house complaints procedure does not preclude their making a complaint directly to the Authority.
The Real Estate Authority can be contacted at:
Freephone: 0800 367 732 (NZ only) or +64 (04) 471 8930
Email: info@rea.govt.nz
Mail: PO Box 25 371, Wellington 6140
Courier: Level 4, The Todd Building, 95 Customhouse Quay, Wellington 6011
REA Code of Conduct
The REA Code of Conduct sets standards for the New Zealand real estate industry. For the most up-to-date version of the Code of Conduct, or to find out if any changes apply please visit the REA website: www.rea.govt.nz.
Download a copy of the Code of Conduct.
Watch a video about the Code of Conduct
All information provided is in accordance with Rule 12 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012.
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