Terms of use


General Terms

By using this website or any of our social media channels, you agree to the terms and conditions set out in this document ("Conditions") as amended from time to time, as well as our Privacy Policy. Should you have any questions or require clarification, please contact us using our website's contact form.


Definitions

  • "We/our/us/Property Brokers" refers to Property Brokers Limited, 240 Broadway Avenue, Palmerston North, Manawatu.
  • "Website" includes the primary site (www.propertybrokers.co.nz), associated microsites, and related digital platforms.
  • "You/your" means any user of our website or social media channels.
  • "Social media channels" include our official Facebook, Instagram, LinkedIn, Twitter, Pinterest, and YouTube platforms.

Privacy Policy

Introduction

Property Brokers Limited is committed to protecting your privacy and ensuring compliance with the New Zealand Privacy Act 2020 ("the Act"). This policy outlines how we collect, use, disclose, and safeguard your personal information. For more details on the Act, visit www.privacy.org.nz.

Changes to this policy

We may update this policy by uploading a revised version to our website. Changes take effect immediately upon posting. This policy was last updated on 20 November 2024.


Data collection

We collect personal information from:

  • You, when you interact with us via the website, open home registers, or other related services, or when you contact us directly.
  • Third parties, where authorised or publicly available.

Whenever possible, we collect personal information directly from you.


How we use your personal information

We may use your personal information to:

  • Verify your identity.
  • Provide, market, and improve our services and products.
  • Bill or collect payments and pay for services you provide to us.
  • Respond to your communications or complaints.
  • Conduct research and statistical analysis (on an anonymised basis).
  • Protect and enforce our legal rights and interests.
  • Fulfil any other purpose authorised by you or the Act.

Disclosing your information

We may share your information with:

  • Internal offices or staff requiring access for specified purposes.
  • Service providers supporting our IT, website hosting, or operations.
  • Regulatory authorities or law enforcement agencies as required by law.
  • Google and similar services for marketing and analytics (in secure, hashed formats).

Your information may be stored or processed outside New Zealand, depending on service providers' locations.


Protecting your information

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse.


Accessing and correcting your information

You have the right to request access to or correction of your personal data. We may charge reasonable costs for such requests. If we cannot delete your data due to legal obligations, we will explain why.


Cookies and Internet Use

This website uses Google Analytics to collect anonymised information about website use. By using this website, you consent to data processing by Google in accordance with its terms. You may disable cookies in your browser but doing so may limit functionality.

If you interact with YouTube content on our website, you agree to its terms of service and Google's privacy policy.


Conditions of Use

Website and Social Media Usage

You agree not to:

  • Use our platforms for illegal purposes or to post offensive or promotional material.
  • Cause interruptions, damage, or impairment to the website or social channels.
  • Attempt unauthorised access to any part of the website.
  • Use our contact details for unsolicited commercial messages.

Violations may result in warnings, suspensions, or permanent restrictions on access.


Intellectual Property

All content, trademarks, and materials on our website and social media channels are the intellectual property of Property Brokers Limited or our licensors. You may only use this content for personal, non-commercial purposes unless explicitly authorised.


Disclaimers and Liability

We provide the website and social media channels on an "as is" basis and make no guarantees about uninterrupted access, accuracy, or security. Except for death or injury resulting from our negligence, we are not liable for losses arising from use of our platforms or third-party content linked on our website.


Contact us

For queries or requests regarding this policy or your personal information, contact us at privacy@pb.co.nz. If you are unsatisfied with our response, you may contact the New Zealand Privacy Commissioner at www.privacy.org.nz.

Find us

Find a Salesperson

From the top of the North through to the deep South, our salespeople are renowned for providing exceptional service because our clients deserve nothing less.

Find a Property Manager

Managing thousands of rental properties throughout provincial New Zealand, our award-winning team saves you time and money, so you can make the most of yours.

Find a branch

With a team of over 850 strong in more than 88 locations throughout provincial New Zealand, a friendly Property Brokers branch is likely to never be too far from where you are.