COVID-19 impacts on our business
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Since the restrictions were first introduced in 2020, our property management team have been busy behind the scenes doing everything they can for our valued landlords and tenants.Property Brokers' offices have a clear plan and can move between levels as necessary. Under all level restrictions across New Zealand, our business will continue to work to the government-approved Real Estate Institute of New Zealand (REINZ) guidelines and adapt accordingly.
Operating at different protection framework (traffic light system) requirements
Rest assured that throughout all protection framework (traffic light system) requirements, our Property Managers will still be working behind the scenes to manage rental properties and support landlords and tenants; our support centre also continues to work to ensure that all financial and legal requirements are still met. Our sales team are still taking enquiries and doing the best they can to support vendors and buyers.
Routine, entry and exit inspections
Dependent on protection framework (traffic light system) requirements our ability to conduct inspections could change. Please note that in levels where viewings can proceed, all physical distancing and public health measures will need to be followed. Please click on the links (in the useful links section below) to see how this may affect you.
Maintenance
Maintenance can occur, although it may be more limited (urgent maintenance only) during certain levels. During maintenance, physical distancing must be maintained, and hygiene measures followed. Records should be kept for contact tracing purposes. Landlords should get the tenant's consent before doing any maintenance. Please call the after-hours centre on 0800 463 773.
Viewings
Dependent on protection framework (traffic light system)our ability to conduct viewings alters. Please note that in levels where viewings can proceed, all physical distancing and public health measures will need to be followed. Please click on the link to see how this may affect you. Real Estate Authority guidance for in-person inspections where a property is for sale (also applicable to rental viewings).
Vacate / Moving in
Dependent on protection framework (traffic light system) requirements, the ability for movement between properties could change. It is important to note that persons moving into areas currently under a different colour than their current one will need to adhere to all guidelines outlined on the Tenancy Services website. Please click on the specific link to see how this may affect you.
Contact tracing
At all Alert Levels, we all must do our part to keep good records. We may at times request additional information from prospective tenants; however, this is purely to meet Ministry of Health guidelines, and any information captured will remain private and confidential.
PPE and safety
Property Brokers has integrated a Safety Plan across the business that sees specific requirements for each department. Under all protection framework (traffic light system) requirements, we need to remain vigilant and maintain social distancing where possible and use the necessary PPE when dealing with clients. For all viewings, cleaning procedures and contact tracing will be in place.
Appraisals and enquiry
At all protection framework (traffic light system) levels, we can conduct appraisals of properties, whether that is for new clients or existing ones. Whether you want to speak to our team about our service, receive an appraisal from the bank or require a review for the sale of a property, please don't hesitate to get in touch.
Insurance policies
We urge you to check your policies or get in touch with your Property Manager to discuss how deferred inspections may affect your insurance
We all have a part to play in keeping each other safe, and if at any stage it is determined that an existing tenant, tradesperson or prospective applicant is sick, or has been exposed to the virus within the last two weeks, then we will take all necessary precautions.
Stay safe!
Useful links:-
If you have any questions please do not hesitate to contact your property manager for further information.
From the top of the North through to the deep South, our salespeople are renowned for providing exceptional service because our clients deserve nothing less.
Managing thousands of rental properties throughout provincial New Zealand, our award-winning team saves you time and money, so you can make the most of yours.
With a team of over 850 strong in more than 88 locations throughout provincial New Zealand, a friendly Property Brokers branch is likely to never be too far from where you are.
